Shipping policy

Last updated: August 18, 2026

We are committed to delivering your order quickly, safely, and efficiently. Please review our Shipping Policy below for information on order processing, shipping timelines, delivery, and related policies.

Order Processing Time

All standard orders are processed within 3–5 business days after payment confirmation. Orders placed on weekends or holidays begin processing on the next business day.

Custom, made-to-order, oversized, or bulk orders may require additional production time. If additional lead time is required, we will contact you by email with an updated estimated shipping timeframe.

You will receive an order confirmation email after your order is placed. Once your order ships, you will receive a separate shipping confirmation email with tracking information.

Shipping Methods and Delivery Times

Standard orders ship via UPS Ground. After the 3–5 business day processing period, transit typically takes an additional 3–5 business days depending on destination.

Expedited shipping is not currently available as a checkout option. If you need faster shipping, please contact us before placing your order and we will let you know what options and estimated delivery times may be available.

Oversized and bulk orders may require freight shipping and separate delivery arrangements.

Shipping Rates

Shipping charges are calculated automatically at checkout based on the products and quantities in your order.

Free shipping promotions, if offered, apply only to qualifying orders and the regions stated in the promotion.

Shipping Area

We currently ship throughout the United States, including residential and commercial addresses. We do not offer international shipping at this time.

Some oversized acoustic products and bulk orders may require freight shipping and special delivery arrangements. We will coordinate these arrangements with you after your order is placed.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information. Please allow up to 24 hours for tracking updates to appear in the carrier's system.

Damaged or Lost Shipments

If your package arrives damaged:

• Take photos of the packaging and product immediately.
• Contact us within 48 hours of delivery at orders@jacksonacoustics.com with your order number and photos.

We will review the issue and determine the appropriate resolution at no cost to you.

If your shipment is lost in transit, contact us and we will open an investigation with the carrier and work with you to resolve the issue.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information at checkout. If you notice an error in your address, contact us as soon as possible and we will correct it if the order has not yet shipped.

Additional shipping charges may apply for packages returned or redirected due to an incorrectly entered address.

Delays Beyond Our Control

Delivery delays may occasionally occur due to weather events, carrier disruptions, supply chain issues, or peak holiday seasons.

Delivery estimates are provided in good faith but are not guaranteed. We appreciate your patience in these situations and will keep you updated if your order is affected.

Contact Us

If you have any questions about shipping, contact us:

Jackson Acoustics
6229 Theall Road
Houston, TX 77066
Phone: +1 713-826-6996
Email: orders@jacksonacoustics.com
Website: jacksonacoustics.com