Shipping Policy

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Welcome to Jackson Acoustics. We are committed to delivering your order quickly, safely, and efficiently. Please review our shipping policy below for information regarding order processing, shipping timelines, delivery, and related policies.

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or holidays will be processed on the next business day.
Custom, made-to-order, or oversized acoustic products may require additional production time. Estimated lead times will be communicated when applicable.

Shipping Methods & Delivery Times

We work with trusted shipping carriers such as UPS, FedEx, USPS, and freight providers depending on the size and destination of your order.

Estimated Delivery Times

Shipping Method	Estimated Delivery
Standard Shipping	3–7 Business Days
Expedited Shipping	2–3 Business Days
Freight / Oversized Orders	5–10 Business Days

Delivery times are estimates and may vary due to carrier delays, weather conditions, or high shipping volumes.

Shipping Rates

Shipping charges are calculated at checkout based on:

Product size and weight
Shipping destination
Selected shipping method

Free shipping promotions, if offered, apply only to qualifying orders and selected regions.

Domestic Shipping

We currently ship throughout the United States, including residential and commercial addresses.

Some oversized acoustic panels, bass traps, or studio products may require freight shipping and special delivery arrangements.

International Shipping

International shipping availability may vary depending on the destination country.

Customers are responsible for:

Import duties
Customs fees
Taxes or brokerage charges imposed by their country

Jackson Acoustics is not responsible for delays caused by customs clearance processes.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information.

Please allow up to 24 hours for tracking updates to appear in the carrier’s system.

Damaged or Lost Shipments

If your package arrives damaged:

Take photos of the package and product immediately.
Contact us within 48 hours of delivery at orders@jacksonacoustics.com.

If your shipment is lost in transit, please contact us and we will work with the shipping carrier to investigate the issue.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

Jackson Acoustics is not responsible for orders shipped to incorrectly entered addresses. Additional shipping charges may apply for returned or redirected packages.

Delays Beyond Our Control

Delivery delays may occur due to:

Weather events
Carrier disruptions
Supply chain issues
Holidays or peak seasons

We appreciate your patience in such situations.

Contact Us

If you have any questions regarding shipping, please contact us:

Jackson Acoustics
6229 Theall Road, Houston, TX 77066
Phone: +1 713-826-6996
Email: orders@jacksonacoustics.com
Website: www.jacksonacoustics.com

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