This Return & Refund Policy applies to all purchases made from Jackson Acoustics LLC through our website jacksonacoustics.com.
1. Eligibility for Returns
- You may request a return within 30 days of the delivery date shown in your tracking information.
- To be eligible, items must be unused, uninstalled, and in the same condition that you received them, including all original packaging and accessories.
- Custom-made or personalized items (including custom sizes, finishes, or artwork panels made to your specifications) are not eligible for return unless they arrive damaged or defective.
2. Non-Returnable Items
- Gift cards and promotional items marked as “final sale” are non-returnable.
- Items that show signs of misuse, improper installation, modification, or damage caused by the customer are not eligible for return or refund.
3. Return Process
- To start a return, contact Jackson Acoustics LLC at orders@jacksonacoustics.com with your order number, contact details, and a brief description of the reason for return.
- Once your return is approved, you will receive return instructions and the return shipping address in Houston, TX.
- All return shipments must be securely packaged to prevent damage in transit; we recommend using the original packaging where possible.
4. Return Shipping Costs
- Unless the return is due to an error by Jackson Acoustics LLC or a defective/damaged product, you are responsible for all return shipping costs.
- Original shipping charges are non-refundable, except where required by law or when the return is due to our error.
5. Damaged or Defective Items
- If your order arrives damaged or defective, please contact us within 7 days of delivery with photos of the product and packaging.
- After reviewing the documentation, Jackson Acoustics LLC may offer a replacement, repair, or refund at our discretion.
- In some cases, we may provide a prepaid return label for damaged or defective products.
6. Refunds
- Once your return is received and inspected, we will notify you by email whether your refund is approved.
- Approved refunds will be processed to your original method of payment within 5–10 business days, depending on your bank or payment provider.
- If a returned item is received in non-sellable condition (e.g., damaged, heavily used, or missing components), Jackson Acoustics LLC may issue a partial refund or decline the refund.
7. Exchanges
- We do not offer direct product-for-product exchanges at this time.
- If you wish to exchange an item, please follow the return process above; once your refund is processed, you may place a new order for the item you prefer.
8. Order Cancellations
- Orders can be cancelled only if they have not yet entered production or shipping.
- For custom or made-to-order items, cancellations may not be possible once production has begun.
- To request a cancellation, contact us as soon as possible at orders@jacksonacoustics.com or by phone at +1 713-826-6996 with your order number.
9. International Orders
- For orders shipped outside the United States, any import duties, taxes, or brokerage fees are non-refundable.
- Customers are responsible for understanding and complying with their local customs regulations before placing an order.
10. Contact Information
For any questions about returns or refunds, please contact:
Jackson Acoustics LLC
6229 Theall Road
Houston, TX 77066
Phone: +1 713-826-6996
Email: orders@jacksonacoustics.com